Returns & Exchanges Policy

  • To return your items for a refund, or exchange or to return a faulty or wrong item please use our returns portal which is fully tracked below.
  • If the items are damaged or wrong, we do apologies, please use the portal above where you will be asked to provide photographic evidence, once reviewed by our team a FREE return will be issued and the items will be replaced. 
  • If you return the items via your means please ensure the items are sent via a tracked service, as we cannot accept responsibility for their return journey unless it is via our returns portal.


Further information:

Please see below information on returns, upon receipt of your return it will be updated on your account and for an exchange, a new tracking code will be provided via email and your account will be updated. This may take 5-7 working days for dispatch as the goods may need to be manufactured. For a refund, upon receipt of the goods, a refund will be issued to the original payment method - this may take 48-72 hours to appear in your account, you will receive a email of a credit memo to confirm your return - any unpaid postage fees will be deducted from your return. 

  • The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller in writing within 5 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If damage to goods is a result of the postal service the Buyer must notify the Seller within 24 hours of receipt, either in writing or by telephone, in order to comply with postal terms and conditions. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
  • Where a claim of defect or damage is made the Seller shall be responsible for the recovery of the Goods from the Buyer. The Buyer shall be entitled to an exchange or full refund if the Goods are in fact defective.
  • If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller in writing within 28 days of receipt of the Goods. The right to cancel does not apply to Contracts for the supply of Goods if these have been unsealed by the Consumer.
  • Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. The Buyer will receive a refund of monies paid or exchange of items for the Goods within 30 days of cancellation & return being received at the warehouse. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of the Goods from the Buyer.
  • Goods to be returned must clearly show the order number obtained from the Seller on the package.
  • Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
  • Returns information will be provided within the Goods package. The return address is GRASSMEN, Unit 1, 82 Loughmagarry Road, Ballymena, BT43 6TP.
  • If you do not use our returns portal, please ensure the items are sent via a tracked service, as we cannot accept responsibility for its return journey unless it is via our returns portal.
  • Strictly no returns or exchanges on personalised or made to order goods.

*For more information, please contact us at or on (028) 25653223.

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