Dispatch, Delivery & Shipping

Dispatch

Online Orders:

• Orders are usually dispatched within 1–2 working days.
• During peak times or for made-to-order items, dispatch may take 1–10 working days.
• All clothing is made in-house, so turnaround times may be longer during busy periods.

Click & Collect Orders:

• Orders will be ready for collection within 4 hours of purchase.
• Collection is only available during store opening hours.
• Do not visit the store until you receive confirmation that your order is ready.

Delivery & Shipping

Delivery Times:

• Orders are typically delivered within 48 hours after dispatch, but please allow up to two weeks.
• Orders dispatched after 3pm Monday–Friday will be collected by the courier the next working day.
• No weekend courier collections; all weekend orders will be collected the following Monday.

Shipping Options & Estimated Times:

Note: We cannot guarantee same-day dispatch for any order.

Additional Shipping Info:

• Delivery costs are calculated based on the total weight of your items.
• Customers may choose between Royal Mail, Courier, or Special Delivery (UK/NI).
• Orders are dispatched Monday–Friday.
• Made-to-order products may take 5–7 working days to dispatch.
• International orders outside the UK/ROI may take up to 14 working days or longer for destinations outside Europe.
• If a specific delivery date cannot be met, we will contact you to reschedule or provide a full refund.
• While we strive to meet estimated delivery dates, delivery times are not guaranteed and we are not liable for delays.
• Delivery will be made to the address specified in your order. Please ensure someone is available to receive it.
• Title and risk pass to the buyer upon delivery.

Track Your Order

You can track your order anytime via My Account. Click & Collect customers will receive an email when the order is ready for pickup. Once your order is dispatched, you will receive an email with your tracking number.

Need Help?

📧 info@grassmen.com
📞 (028) 2565 3223