Dispatch, Delivery & Shipping
Dispatch
Online Orders:
- Orders are usually dispatched within 1–2 working days.
- During peak times or for made-to-order items, dispatch may take 1–10 working days.
- All clothing is made in-house, so turnaround times may be longer during busy periods.
Click & Collect Orders:
- Orders will be ready for collection within 4 hours of purchase.
- Collection is only available during store opening hours.
- Do not visit the store until you receive confirmation that your order is ready.
Delivery & Shipping
Delivery Times:
- Orders are typically delivered within 48 hours after dispatch, but please allow up to two weeks.
- Orders dispatched after 3pm Monday–Friday will be collected by the courier the next working day.
- No weekend courier collections; all weekend orders will be collected the following Monday.
Shipping Options & Estimated Times:
| Carrier / Service |
Estimated Time After Dispatch |
| Courier (Tracked) |
1–3 working days |
| Royal Mail (Tracked) |
2–5 working days |
| Special Delivery (UK/NI only) |
Next day after dispatch if dispatched before 2pm
|
Note: We cannot guarantee same-day dispatch for any order.
Additional Shipping Info:
- Delivery costs are calculated based on the total weight of your items.
- Customers may choose between Royal Mail, Courier, or Special Delivery (UK/NI).
- Orders are dispatched Monday–Friday.
- Made-to-order products may take 5–7 working days to dispatch.
- International orders outside the UK/ROI may take up to 14 working days or longer for destinations outside Europe.
- If a specific delivery date cannot be met, we will contact you to reschedule or provide a full refund.
- While we strive to meet estimated delivery dates, delivery times are not guaranteed and we are not liable for delays.
- Delivery will be made to the address specified in your order. Please ensure someone is available to receive it.
-
Title and risk pass to the buyer upon delivery.
Track Your Order
You can track your order anytime via My Account. Click & Collect customers will receive an email when the order is ready for pickup. Once your order is dispatched, you will receive an email with your tracking number.
Need Help?
📧 info@grassmen.com
📞 (028) 2565 3223