028 2565 3223
info@grassmen.com
"GRASSMEN" Fluffy Check Scarf
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Wrap up warm in the Fluffy Check Scarf, an oversized winter essential crafted from 100% certified recycled polyester. Designed for both comfort and style, this...
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28 Day Return Policy
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Wrap up warm in the Fluffy Check Scarf, an oversized winter essential crafted from 100% certified recycled polyester. Designed for both comfort and style, this soft-touch scarf delivers cosy warmth all day long while reducing environmental impact. The timeless checked pattern is elevated by chunky proportions and classic tassel edging, adding texture and visual interest to any cold-weather look. Finished with signature GRASSMEN embroidery, this versatile accessory is a conscious choice for effortless winter layering.
Dispatch, Delivery & Shipping
Dispatch
Online Orders:
- Orders are usually dispatched within 1–2 working days.
- During peak times or for made-to-order items, dispatch may take 1–10 working days.
- All clothing is made in-house, so turnaround times may be longer during busy periods.
Click & Collect Orders:
- Orders will be ready for collection within 4 hours of purchase.
- Collection is only available during store opening hours.
- Do not visit the store until you receive confirmation that your order is ready.
Delivery & Shipping
Delivery Times:
- Orders are typically delivered within 48 hours after dispatch, but please allow up to two weeks.
- Orders dispatched after 3pm Monday–Friday will be collected by the courier the next working day.
- No weekend courier collections; all weekend orders will be collected the following Monday.
Shipping Options & Estimated Times:
| Carrier / Service | Estimated Time After Dispatch |
|---|---|
| Courier (Tracked) | 1–3 working days |
| Royal Mail (Tracked) | 2–5 working days |
| Special Delivery (UK/NI only) | Next day after dispatch if dispatched before 2pm |
Note: We cannot guarantee same-day dispatch for any order.
Additional Shipping Info:
- Delivery costs are calculated based on the total weight of your items.
- Customers may choose between Royal Mail, Courier, or Special Delivery (UK/NI).
- Orders are dispatched Monday–Friday.
- Made-to-order products may take 5–7 working days to dispatch.
- International orders outside the UK/ROI may take up to 14 working days or longer for destinations outside Europe.
- If a specific delivery date cannot be met, we will contact you to reschedule or provide a full refund.
- While we strive to meet estimated delivery dates, delivery times are not guaranteed and we are not liable for delays.
- Delivery will be made to the address specified in your order. Please ensure someone is available to receive it.
- Title and risk pass to the buyer upon delivery.
Track Your Order
You can track your order anytime via My Account. Click & Collect customers will receive an email when the order is ready for pickup. Once your order is dispatched, you will receive an email with your tracking number.
Need Help?
📧 info@grassmen.com
📞 (028) 2565 3223
Returns & Exchanges Policy
Returns Overview
- ✅ Returns accepted within 28 days of purchase
- 🚫 Items must be unused, unworn, and in original condition
- 📦 Use our tracked returns portal to start your return or exchange
- 🆓 Free returns for faulty or incorrect items (with photos)
- 🏬 Online orders can also be returned/exchanged in-store (Tower Centre, Ballymena) or at any UK/NI show *(Irish shows excluded)*
- 🖥️ Digital, personalised, or made-to-order items are non-returnable
How to Start a Return
- Log in to your account
- Go to your order page
- Request a return using our returns portal (fully tracked)
For faulty or incorrect items, please upload photos when submitting your request. Once reviewed, a free return label will be issued and replacement items will be sent promptly.
In-Store & Show Returns
You can return or exchange online orders at:
- Our flagship store in the Tower Centre, Ballymena
- Any UK / Northern Ireland show we attend
Unfortunately, this does not apply to Irish shows. In-store purchases can also be shipped back for a return/exchange — please contact us first.
Refunds & Exchanges
- Refunds are issued to your original payment method within 48–72 hours of receiving your return
- Exchanges may take 5–7 working days if items are made to order
- Any unpaid postage fees may be deducted from your refund
- Confirmation emails will be sent for all refunds and exchanges
Return Conditions
- Returns must be made within 28 days of purchase
- Items must be unused, unworn, and in original packaging
- Items not meeting these conditions will be returned at your expense
- Always use a tracked postal service if not using our portal
Return Address
GRASSMEN
Unit 1, 82 Loughmagarry Road
Ballymena
BT43 6TP
Non-Returnable Items
- Personalised or made-to-order goods
- Digital products
Need Help?
📧 info@grassmen.com
📞 (028) 2565 3223
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