"GRASSMEN" White White Ceramic Mug
"GRASSMEN" White White Ceramic Mug

"GRASSMEN" White White Ceramic Mug

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£4.99
£10.00
£4.99
Here we have our white ceramic mugs with our "GRASSMEN" logo. The perfect gift for any occasion.The material used is Ceramic/ Bone China, this mug...

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28 Day Return Policy

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Description

Here we have our white ceramic mugs with our "GRASSMEN" logo. The perfect gift for any occasion.

The material used is Ceramic/ Bone China, this mug is Lightweight and durable and the manufacturer recommends that the mug is heat resistant, thus microwave safe - however, the cup will become hot so is advised to remove with a heatproof cloth if microwaving! The mug is also dishwasher safe, however can shorten the lifespan of the product. Please ensure to wash mugs before initial use!

Specifications : Height= 9.5cm/ Dia= 8cm /Capacity= 360ml -12Oz

Shipping

Dispatch, Delivery & Shipping

Dispatch

Online Orders:

  • Orders are usually dispatched within 1–2 working days.
  • During peak times or for made-to-order items, dispatch may take 1–10 working days.
  • All clothing is made in-house, so turnaround times may be longer during busy periods.

Click & Collect Orders:

  • Orders will be ready for collection within 4 hours of purchase.
  • Collection is only available during store opening hours.
  • Do not visit the store until you receive confirmation that your order is ready.

Delivery & Shipping

Delivery Times:

  • Orders are typically delivered within 48 hours after dispatch, but please allow up to two weeks.
  • Orders dispatched after 3pm Monday–Friday will be collected by the courier the next working day.
  • No weekend courier collections; all weekend orders will be collected the following Monday.

Shipping Options & Estimated Times:

Carrier / Service Estimated Time After Dispatch
Courier (Tracked) 1–3 working days
Royal Mail (Tracked) 2–5 working days
Special Delivery (UK/NI only) Next day after dispatch if dispatched before 2pm

Note: We cannot guarantee same-day dispatch for any order.

Additional Shipping Info:

  • Delivery costs are calculated based on the total weight of your items.
  • Customers may choose between Royal Mail, Courier, or Special Delivery (UK/NI).
  • Orders are dispatched Monday–Friday.
  • Made-to-order products may take 5–7 working days to dispatch.
  • International orders outside the UK/ROI may take up to 14 working days or longer for destinations outside Europe.
  • If a specific delivery date cannot be met, we will contact you to reschedule or provide a full refund.
  • While we strive to meet estimated delivery dates, delivery times are not guaranteed and we are not liable for delays.
  • Delivery will be made to the address specified in your order. Please ensure someone is available to receive it.
  • Title and risk pass to the buyer upon delivery.

Track Your Order

You can track your order anytime via My Account. Click & Collect customers will receive an email when the order is ready for pickup. Once your order is dispatched, you will receive an email with your tracking number.

Need Help?

📧 info@grassmen.com
📞 (028) 2565 3223

Returns & Exchanges

Returns & Exchanges Policy

Returns Overview

  • ✅ Returns accepted within 28 days of purchase
  • 🚫 Items must be unused, unworn, and in original condition
  • 📦 Use our tracked returns portal to start your return or exchange
  • 🆓 Free returns for faulty or incorrect items (with photos)
  • 🏬 Online orders can also be returned/exchanged in-store (Tower Centre, Ballymena) or at any UK/NI show *(Irish shows excluded)*
  • 🖥️ Digital, personalised, or made-to-order items are non-returnable

How to Start a Return

  1. Log in to your account
  2. Go to your order page
  3. Request a return using our returns portal (fully tracked)

For faulty or incorrect items, please upload photos when submitting your request. Once reviewed, a free return label will be issued and replacement items will be sent promptly.

In-Store & Show Returns

You can return or exchange online orders at:

  • Our flagship store in the Tower Centre, Ballymena
  • Any UK / Northern Ireland show we attend

Unfortunately, this does not apply to Irish shows. In-store purchases can also be shipped back for a return/exchange — please contact us first.

Refunds & Exchanges

  • Refunds are issued to your original payment method within 48–72 hours of receiving your return
  • Exchanges may take 5–7 working days if items are made to order
  • Any unpaid postage fees may be deducted from your refund
  • Confirmation emails will be sent for all refunds and exchanges

Return Conditions

  • Returns must be made within 28 days of purchase
  • Items must be unused, unworn, and in original packaging
  • Items not meeting these conditions will be returned at your expense
  • Always use a tracked postal service if not using our portal

Return Address

GRASSMEN
Unit 1, 82 Loughmagarry Road
Ballymena
BT43 6TP

Non-Returnable Items

  • Personalised or made-to-order goods
  • Digital products

Need Help?

📧 info@grassmen.com
📞 (028) 2565 3223

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