028 2565 3223
info@grassmen.com
Jack Pyke Mens Reversible Waterproof Jacket - Green
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Built with a rugged 3 layer construction and a Breatha-Tex waterproof, windproof, and breathable membrane that delivers a minimum of 10,000mm waterproofness and 5,000g/m² breathability....
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Free Shipping over £99 | UK & Ireland
28 Day Return Policy
UK Phone Support
Secure Checkout
Built with a rugged 3 layer construction and a Breatha-Tex waterproof, windproof, and breathable membrane that delivers a minimum of 10,000mm waterproofness and 5,000g/m² breathability. The 4 way stretch outer fabric ensures ease of movement, while 200g/m² polyester down insulation provides lightweight dependable warmth. Functional details include a stormproof front zip, two fleece-lined hand warmer pockets and elasticated wrist, waist, for a secure fit. Its classic fit allows room for layering, making it a practical and stylish choice whatever the weather throws at you.
Dispatch, Delivery & Shipping
Dispatch
Online Orders:
- Orders are usually dispatched within 1–2 working days.
- During peak times or for made-to-order items, dispatch may take 1–10 working days.
- All clothing is made in-house, so turnaround times may be longer during busy periods.
Click & Collect Orders:
- Orders will be ready for collection within 4 hours of purchase.
- Collection is only available during store opening hours.
- Do not visit the store until you receive confirmation that your order is ready.
Delivery & Shipping
Delivery Times:
- Orders are typically delivered within 48 hours after dispatch, but please allow up to two weeks.
- Orders dispatched after 3pm Monday–Friday will be collected by the courier the next working day.
- No weekend courier collections; all weekend orders will be collected the following Monday.
Shipping Options & Estimated Times:
| Carrier / Service | Estimated Time After Dispatch |
|---|---|
| Courier (Tracked) | 1–3 working days |
| Royal Mail (Tracked) | 2–5 working days |
| Special Delivery (UK/NI only) | Next day after dispatch if dispatched before 2pm |
Note: We cannot guarantee same-day dispatch for any order.
Additional Shipping Info:
- Delivery costs are calculated based on the total weight of your items.
- Customers may choose between Royal Mail, Courier, or Special Delivery (UK/NI).
- Orders are dispatched Monday–Friday.
- Made-to-order products may take 5–7 working days to dispatch.
- International orders outside the UK/ROI may take up to 14 working days or longer for destinations outside Europe.
- If a specific delivery date cannot be met, we will contact you to reschedule or provide a full refund.
- While we strive to meet estimated delivery dates, delivery times are not guaranteed and we are not liable for delays.
- Delivery will be made to the address specified in your order. Please ensure someone is available to receive it.
- Title and risk pass to the buyer upon delivery.
Track Your Order
You can track your order anytime via My Account. Click & Collect customers will receive an email when the order is ready for pickup. Once your order is dispatched, you will receive an email with your tracking number.
Need Help?
📧 info@grassmen.com
📞 (028) 2565 3223
Returns & Exchanges Policy
Returns Overview
- ✅ Returns accepted within 28 days of purchase
- 🚫 Items must be unused, unworn, and in original condition
- 📦 Use our tracked returns portal to start your return or exchange
- 🆓 Free returns for faulty or incorrect items (with photos)
- 🏬 Online orders can also be returned/exchanged in-store (Tower Centre, Ballymena) or at any UK/NI show *(Irish shows excluded)*
- 🖥️ Digital, personalised, or made-to-order items are non-returnable
How to Start a Return
- Log in to your account
- Go to your order page
- Request a return using our returns portal (fully tracked)
For faulty or incorrect items, please upload photos when submitting your request. Once reviewed, a free return label will be issued and replacement items will be sent promptly.
In-Store & Show Returns
You can return or exchange online orders at:
- Our flagship store in the Tower Centre, Ballymena
- Any UK / Northern Ireland show we attend
Unfortunately, this does not apply to Irish shows. In-store purchases can also be shipped back for a return/exchange — please contact us first.
Refunds & Exchanges
- Refunds are issued to your original payment method within 48–72 hours of receiving your return
- Exchanges may take 5–7 working days if items are made to order
- Any unpaid postage fees may be deducted from your refund
- Confirmation emails will be sent for all refunds and exchanges
Return Conditions
- Returns must be made within 28 days of purchase
- Items must be unused, unworn, and in original packaging
- Items not meeting these conditions will be returned at your expense
- Always use a tracked postal service if not using our portal
Return Address
GRASSMEN
Unit 1, 82 Loughmagarry Road
Ballymena
BT43 6TP
Non-Returnable Items
- Personalised or made-to-order goods
- Digital products
Need Help?
📧 info@grassmen.com
📞 (028) 2565 3223
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