Share the Load - White Ceramic Mug

Share the Load - White Ceramic Mug

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Share the Load Mug – Every Brew Starts a Conversation Enjoy your favourite tea or coffee while supporting an important message with our Share the...

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28 Day Return Policy

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Description

Share the Load Mug – Every Brew Starts a Conversation

Enjoy your favourite tea or coffee while supporting an important message with our Share the Load Mug. Featuring the "Share the Load – It's Okay to Not Be Okay" logo, this everyday mug serves as a simple reminder that talking, listening, and supporting one another can make a real difference.

Crafted from lightweight yet durable ceramic/bone china, it's perfect for home, the office, or the farm. Designed for everyday use, the mug is both microwave safe and dishwasher safe, making it as practical as it is meaningful.

Key Features

  • Features the "Share the Load – It's Okay to Not Be Okay" logo

  • Lightweight, durable ceramic/bone china construction

  • 360ml (12oz) capacity

  • Microwave safe

  • Dishwasher safe

  • Comfortable handle for everyday use

  • A thoughtful gift or daily reminder to support mental wellbeing

Specifications

  • Height: 9.5cm

  • Diameter: 8cm

  • Capacity: 360ml (12oz)

Care Instructions

  • Wash before first use

  • Microwave safe (mug may become hot—use a heatproof cloth when removing)

  • Dishwasher safe, although frequent dishwasher use may reduce the lifespan of the print

  • Handle with care to keep your mug looking its best

Whether you're starting the day or taking a well-earned break, the Share the Load Mug is a meaningful way to show your support and help spread the message that it's okay to not be okay.

Shipping

Dispatch, Delivery & Shipping

Dispatch

Online Orders:

  • Orders are usually dispatched within 1–2 working days.
  • During peak times or for made-to-order items, dispatch may take 1–10 working days.
  • All clothing is made in-house, so turnaround times may be longer during busy periods.

Click & Collect Orders:

  • Orders will be ready for collection within 4 hours of purchase.
  • Collection is only available during store opening hours.
  • Do not visit the store until you receive confirmation that your order is ready.

Delivery & Shipping

Delivery Times:

  • Orders are typically delivered within 48 hours after dispatch, but please allow up to two weeks.
  • Orders dispatched after 3pm Monday–Friday will be collected by the courier the next working day.
  • No weekend courier collections; all weekend orders will be collected the following Monday.

Shipping Options & Estimated Times:

Carrier / Service Estimated Time After Dispatch
Courier (Tracked) 1–3 working days
Royal Mail (Tracked) 2–5 working days
Special Delivery (UK/NI only) Next day after dispatch if dispatched before 2pm

Note: We cannot guarantee same-day dispatch for any order.

Additional Shipping Info:

  • Delivery costs are calculated based on the total weight of your items.
  • Customers may choose between Royal Mail, Courier, or Special Delivery (UK/NI).
  • Orders are dispatched Monday–Friday.
  • Made-to-order products may take 5–7 working days to dispatch.
  • International orders outside the UK/ROI may take up to 14 working days or longer for destinations outside Europe.
  • If a specific delivery date cannot be met, we will contact you to reschedule or provide a full refund.
  • While we strive to meet estimated delivery dates, delivery times are not guaranteed and we are not liable for delays.
  • Delivery will be made to the address specified in your order. Please ensure someone is available to receive it.
  • Title and risk pass to the buyer upon delivery.

Track Your Order

You can track your order anytime via My Account. Click & Collect customers will receive an email when the order is ready for pickup. Once your order is dispatched, you will receive an email with your tracking number.

Need Help?

📧 info@grassmen.com
📞 (028) 2565 3223

Returns & Exchanges

Returns & Exchanges Policy

Returns Overview

  • ✅ Returns accepted within 28 days of purchase
  • 🚫 Items must be unused, unworn, and in original condition
  • 📦 Use our tracked returns portal to start your return or exchange
  • 🆓 Free returns for faulty or incorrect items (with photos)
  • 🏬 Online orders can also be returned/exchanged in-store (Tower Centre, Ballymena) or at any UK/NI show *(Irish shows excluded)*
  • 🖥️ Digital, personalised, or made-to-order items are non-returnable

How to Start a Return

  1. Log in to your account
  2. Go to your order page
  3. Request a return using our returns portal (fully tracked)

For faulty or incorrect items, please upload photos when submitting your request. Once reviewed, a free return label will be issued and replacement items will be sent promptly.

In-Store & Show Returns

You can return or exchange online orders at:

  • Our flagship store in the Tower Centre, Ballymena
  • Any UK / Northern Ireland show we attend

Unfortunately, this does not apply to Irish shows. In-store purchases can also be shipped back for a return/exchange — please contact us first.

Refunds & Exchanges

  • Refunds are issued to your original payment method within 48–72 hours of receiving your return
  • Exchanges may take 5–7 working days if items are made to order
  • Any unpaid postage fees may be deducted from your refund
  • Confirmation emails will be sent for all refunds and exchanges

Return Conditions

  • Returns must be made within 28 days of purchase
  • Items must be unused, unworn, and in original packaging
  • Items not meeting these conditions will be returned at your expense
  • Always use a tracked postal service if not using our portal

Return Address

GRASSMEN
Unit 1, 82 Loughmagarry Road
Ballymena
BT43 6TP

Non-Returnable Items

  • Personalised or made-to-order goods
  • Digital products

Need Help?

📧 info@grassmen.com
📞 (028) 2565 3223

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